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Privacy Policy

Updated: 14 July 2026

This website is run by Steel Electrical (“Steel Electrical”, “we”, “our” or “us”). References to “you” or “your” mean anyone using this website or contacting us about electrical work.

1. Overview

We follow UK data protection law (UK GDPR and the Data Protection Act 2018). This policy explains what personal information we collect when you enquire about, or book, our electrical services across South West London and Surrey, and how we look after it.

2. How do we collect information?

We collect personal information when you:

By giving us your details, you are choosing to share them so we can respond about the work you need.

3. What information do we collect?

Depending on how you get in touch, this may include your name, phone number, email address, postcode or property address, and details of the electrical job you need doing.

When you use a quote or contact form on this website, the enquiry is sent to Steel Electrical so we can get back to you.

If we quote for or carry out work at your property, we may also keep appointment notes, invoice details, and electrical certificates (for example an EICR or other paperwork needed for NICEIC / Part P / building control).

Our website may also record limited technical information such as your IP address and browser type, which helps keep the site secure. We do not use that information for marketing.

4. How do we use this information?

Steel Electrical is the data controller for the personal information we hold about customers and enquiries.

We use your information to:

  • Reply to enquiries and give free quotes
  • Arrange visits and carry out electrical work
  • Invoice for work and keep business records
  • Issue certificates and notify work where the law requires it
  • Keep the website running securely

We do not sell your personal information. We do not send marketing emails or SMS unless you have asked us to.

5. Who we share information with

We only share your information where it is needed to run the business or complete your job. That may include:

  • IT and website providers who help us host the site and receive online enquiries
  • Messaging services, only if you choose to contact us that way (for example WhatsApp)
  • NICEIC, building control or certification schemes, where work must be notified or certified
  • Insurers, accountants or professional advisers, where reasonably needed
  • Police or regulators, if the law requires it

6. Access to your information

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we no longer need it. Email [email protected] or call 07837 950658.

7. How long we keep information

We keep personal information only as long as we need it:

  • Enquiries that do not become a job normally up to 12 months
  • Customer jobs, invoices and certificates for as long as needed for tax, accounts, warranty and electrical regulations (usually up to 6 years)

After that we delete or anonymise the information.

8. Cookies

This website does not use Google Analytics, advertising pixels or other marketing cookies.

Essential technical cookies or server logs may be used so the site works and stays secure. Embedded forms on the site may also use cookies needed for the form to work.

9. Security

We take sensible steps to protect the personal information we hold. This website is served over HTTPS (SSL).

10. Contact us

Questions about this policy or your data:

Steel Electrical
Email: [email protected]
Phone: 07837 950658

If you are not happy with how we have handled your information, you can also contact the Information Commissioner’s Office at ico.org.uk.

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